Kimberly Ann Hawes

Short-Term Rental Guest Experience Consultant

I evaluate short-term rentals from the guest's side: what feels exceptional, what interrupts the experience, and what turns a beautiful property into a reliably five-star stay.

View My Approach

What I Assess

I bring a sharp eye for visual presentation, comfort, functionality, hospitality, and the small details guests notice but often do not articulate until they leave a review.

First impression, arrival, and check-in experience

Property presentation and visual consistency

Cleanliness, comfort, lighting, layout, and functionality

Amenities, supplies, instructions, and guest readiness

Listing promise versus on-site reality

Host communication, maintenance readiness, and issue recovery

Refinements that make a stay feel intentional rather than merely furnished

Beautiful Is Not the Same as Guest-Ready.

I have stayed in short-term rentals across Chicago, Tennessee, Kentucky, Buffalo, and Niagara Falls. I understand the difference between a pretty rental and a well-run stay.

A guest can forgive an occasional problem. They do not forgive being left alone with it. During one Niagara Falls stay, part of the apartment lost power. The host responded immediately and had the issue resolved within ten minutes. That is not just maintenance. That is guest experience management.

Clear Evaluation. Useful Decisions.

A clear, practical evaluation of the property, supported by photographs and organized observations. Each report identifies what is already working, what may affect guest satisfaction, and the highest-priority improvements for a stronger stay and better reviews.

My goal is not to manufacture criticism. It is to protect the experience the host has worked to create.

On-Site Property Consultations

Guest-Experience Walkthroughs

Short-Term-Rental Quality Assessments

Listing and Amenity Reviews

Written Evaluation Reports

Property Presentation Feedback

Pittsburgh, Pennsylvania

Available for local and regional assignments